Customer Support - Quality Analyst - Remote

Overview

This role involves supporting operations to enhance the quality of service through transaction monitoring, ensuring excellent customer experience and compliance with quality guidelines.

In Short

• Monitors and audits transactions performed by customer service representatives.
• Ensures compliance with internal and external customer experience expectations.
• Addresses performance issues identified during monitoring.
• Maintains accuracy and integrity of data inputs for review.
• Conducts quality data scrubbing and root cause analysis.
• Identifies risks to prevent fraud and policy violations.
• Calibrates with internal and external stakeholders to ensure adherence to customer experience expectations.
• Provides actionable recommendations based on QC audit data.

Requirements

• Experience in customer support or quality assurance roles.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively with different teams.
• Excellent communication skills.
• Familiarity with transaction monitoring processes.

Benefits

• Opportunity to work with a global team.
• Engagement in a fast-growing service line within the gaming industry.
• Professional development and growth opportunities.