Client-Focused Operational Excellence Specialist - Remote

Overview

This role is a dynamic, client-focused, and analytically-minded position who has an American accent when speaking, that drives operational excellence in our growing organization. The position combines support, partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment, excel in relationship building.

In Short

• Handle inbound emails from leads promptly and professionally.
• Engage with potential clients to understand their needs and align them with our solutions.
• Use CRM (HighLevel and ClickUp) to track and manage data effectively.
• Collaborate with the operations team to ensure seamless workflow.
• Assist in process improvement initiatives to enhance efficiency.
• Track and analyze customer success metrics.
• Assess customer satisfaction and gather feedback to identify areas for improvement.
• Review sales call recordings and videos to evaluate performance.
• Identify and establish partnerships with other recruitment companies, primarily in the European market.
• Collaborate with leadership on sales strategy development.

Requirements

• Strong communication skills with an American accent.
• Ability to thrive in a fast-paced environment.
• Analytical mindset for tracking metrics and performance.
• Experience with CRM tools is a plus.
• Willingness to learn and adapt to new processes.

Benefits

• Training provided for all roles.
• Opportunities for growth within the organization.
• Collaborative work environment.
• Flexible working arrangements.