Operational Excellence Specialist - Remote

Overview

The Operational Excellence Specialist is responsible for optimizing the efficiency and effectiveness of local partner management teams, focusing on improving the overall partner experience through innovative systems and processes.

In Short

• Optimize local partner management teams' efficiency and effectiveness.
• Drive global strategic system/tooling projects.
• Collect and set business requirements for tools and systems.
• Identify improvements to existing systems and explore new tools.
• Utilize qualitative and quantitative research methods.
• Initiate and test improvements on existing and new tooling.
• Collect feedback and create user stories for the product team.
• Drive pilot programs to test new ways of working.
• Formulate vision and strategy for the PS Systems team.

Requirements

• Proven track record in project management.
• Ability to translate business needs into opportunities.
• Strong independent and team working skills.
• Excellent communication skills across departments.
• Strategic thinking with a balance of long-term and short-term goals.
• Experience with data analyses (e.g. MySQL/Hadoop).

Benefits

• Opportunity to drive change and innovation.
• Work in a dynamic and collaborative environment.
• Engage with various departments and teams.
• Contribute to the overall partner experience.