Customer Success Manager, EMEA (German) - Remote

Overview

Keeper is hiring a driven Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

In Short

• Join an elite group of proven performers and highly successful Customer Success professionals.
• Meet or exceed sales targets within SMB Cohort.
• Provide strong interactions with customers at the Senior Management level.
• Negotiate contract renewals, cross-sells, and upsells.
• Maintain a structured cadence with named customer accounts.
• Advise customers on best practices for securing their business.
• Build strong customer relationships and conduct quarterly business reviews.
• Drive customer advocacy through references and case studies.
• Participate in the evolution of Keeper Security’s Customer Success programs.
• Act as a subject matter expert on Keeper products.

Requirements

• Experience in Customer Success or related field.
• Strong understanding of B2B sales processes.
• Ability to negotiate and manage contracts.
• Technical knowledge of cybersecurity solutions.
• Excellent communication and relationship-building skills.
• Proven ability to meet and exceed targets.
• Experience working with senior management and C-level contacts.
• Strong analytical skills to perform data-driven reviews.
• Ability to work independently and in a team environment.
• Fluency in German is preferred.

Benefits

• Opportunity to work in a fast-growing cybersecurity company.
• Supportive work environment with opportunities for growth.
• Hybrid work model available.
• Access to ongoing training and development.
• Competitive compensation and benefits package.