Bilingual Customer Success Manager (Spanish) - EMEA - Remote

Overview

Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

In Short

• Join a high-performing Customer Success team in a B2B sales environment.
• Work with clients in both Spanish and English.
• Focus on growing revenue through existing customer accounts.
• Negotiate contract renewals, cross-sells, and upsells.
• Advise customers on best practices for cybersecurity.
• Conduct quarterly business reviews with clients.
• Resolve customer issues with a collaborative approach.
• Stay updated on Customer Success best practices and trends.
• Participate in the development of Customer Success programs.
• Drive customer advocacy through references and case studies.

Requirements

• Bilingual in Spanish and English.
• Experience in Customer Success or related field.
• Strong communication skills, especially with C-level contacts.
• Ability to manage and grow customer accounts.
• Technical knowledge of cybersecurity solutions.
• Proven track record of meeting sales targets.
• Strong problem-solving skills and creativity in resolving issues.
• Experience with data-driven reviews and analysis.
• Ability to thrive in a hybrid work environment.
• Passion for helping customers succeed.

Benefits

• Opportunity to work with a fast-growing cybersecurity company.
• Gain valuable skills in customer success and cybersecurity.
• Work in a supportive and independent workplace.
• Flexible work arrangements for eligible candidates.
• Be part of a team of seasoned technologists.
• Contribute to the evolution of customer success initiatives.
• Access to ongoing training and professional development.
• Engage with a diverse client base across various industries.
• Participate in a culture of excellence and high work standards.
• Opportunities for career advancement as the organization grows.