Bilingual Customer Success Manager (Italian) - EMEA - Remote

Overview

Keeper is hiring a driven, bilingual (Italian) Customer Success Manager to join a high producing team within our B2B sales division. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

In Short

• Join a high performing Customer Success team in a B2B environment.
• Communicate with Italian speaking customers, both written and verbal.
• Meet or exceed sales targets within the SMB Cohort.
• Negotiate contract renewals, cross-sells, and upsells.
• Build strong relationships with Senior Management and C-level contacts.
• Provide technical and business reviews to clients.
• Proactively manage customer success and deliver consistent value.
• Stay knowledgeable about Customer Success best practices and industry trends.
• Resolve customer issues through collaboration with Keeper Security teams.
• Contribute to the development of Customer Success programs.

Requirements

• Bilingual in Italian and English.
• Experience in Customer Success or Account Management.
• Strong communication and interpersonal skills.
• Ability to manage a portfolio of clients effectively.
• Technical knowledge of cybersecurity solutions.
• Experience in negotiating contracts and managing client relationships.
• Proven track record of meeting sales targets.
• Ability to work independently and collaboratively.
• Strong problem-solving skills and creativity.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to grow within a fast-growing cybersecurity company.
• Supportive work environment with independent growth opportunities.
• Access to advanced cybersecurity training and resources.
• Collaborative team culture focused on excellence.
• Potential for remote work flexibility.