Bilingual Customer Success Manager (French) - EMEA - Remote

Overview

Keeper is hiring a driven, bilingual (French) Customer Success Manager to join a high producing team within our B2B sales division. This role involves working with an established client base to grow revenue through industry-leading solutions.

In Short

• Join a high-performing Customer Success team
• Meet or exceed sales targets within the SMB cohort
• Communicate effectively with French-speaking customers
• Negotiate contract renewals, cross-sells, and upsells
• Conduct Quarterly Business Reviews with clients
• Advise customers on cybersecurity best practices
• Manage a portfolio of Keeper Security customers
• Resolve customer issues and troubleshoot challenges
• Drive customer advocacy and engagement
• Contribute to the evolution of Customer Success programs

Requirements

• Fluency in French and English
• Experience in Customer Success or related fields
• Strong communication and negotiation skills
• Technical knowledge of cybersecurity solutions
• Ability to build strong relationships with customers
• Experience in managing customer portfolios
• Data-driven mindset for performance analysis
• Ability to thrive in a hybrid work environment
• Willingness to go the extra mile for customers
• Proactive and creative problem-solving skills

Benefits

• Opportunity to grow within a fast-growing company
• Work with a supportive team of professionals
• Gain valuable skills in cybersecurity and customer management
• Flexible working arrangements
• Engage with a diverse client base
• Participate in the evolution of Customer Success initiatives
• Access to training and professional development
• Be part of a leading cybersecurity company
• Contribute to meaningful projects in the industry
• Build a career in a dynamic and innovative environment