Bilingual Customer Success Manager (German) - EMEA - Remote

Overview

Keeper is hiring a driven, bilingual (German) Customer Success Manager to join a high producing team within our B2B sales division. This role involves expanding and developing customer relationships while ensuring customer success with Keeper's cybersecurity software.

In Short

• Join a high-performing Customer Success team.
• Work with an established client base to grow revenue.
• Communicate effectively with German-speaking customers.
• Negotiate contract renewals, cross-sells, and upsells.
• Conduct quarterly business reviews with customers.
• Advise customers on best practices for cybersecurity.
• Resolve customer issues through collaboration.
• Participate in the evolution of Customer Success programs.
• Become a product expert for Keeper Security solutions.
• Drive customer advocacy through references and case studies.

Requirements

• Bilingual in German and English.
• Experience in Customer Success or Account Management.
• Strong communication skills for interacting with Senior Management.
• Ability to navigate account procurement practices.
• Technical knowledge of cybersecurity and password management.
• Proven ability to meet or exceed sales targets.
• Strong problem-solving skills and creativity.
• Ability to build strong customer relationships.
• Data-driven approach to managing customer portfolios.
• Passion for helping customers succeed with technology.

Benefits

• Opportunity to grow within a fast-growing company.
• Work in a supportive and independent environment.
• Access to industry-leading cybersecurity solutions.
• Collaborate with seasoned professionals in the field.
• Contribute to the development of Customer Success initiatives.