Senior Manager - Digital Customer Success & Enablement - Remote

Overview

Katalon is seeking a strategic leader to innovate and scale our global Scaled Customer Success function, focusing on digital customer segments to drive adoption, retention, and risk mitigation.

In Short

• Lead the digital customer segment for Katalon's Customer Success function.
• Drive customer adoption, engagement, and success.
• Develop customer-centric playbooks and engagement models.
• Enhance efficiency through automation and best practices.
• Influence the broader customer success strategy.
• Execute impactful programs and build training materials.
• Measure success by overall business impact.
• Work with a fast-growing SaaS testing platform.
• Collaborate with global teams and Fortune 500 clients.
• Focus on optimizing customer outcomes at scale.

Requirements

• Experience in customer success management.
• Strong leadership and strategic thinking skills.
• Proficiency in automation and technology solutions.
• Ability to develop training and engagement programs.
• Excellent communication and collaboration skills.
• Experience in SaaS or quality management platforms.
• Track record of driving customer retention and success.
• Ability to work in a fast-paced environment.
• Experience with Fortune 500 companies is a plus.
• Strong analytical and problem-solving skills.

Benefits

• Opportunity to work with a leading quality management platform.
• Dynamic and fast-paced work environment.
• Collaborate with a talented and diverse team.
• Access to professional development and training.
• Competitive salary and benefits package.
• Work with global clients and innovative technologies.
• Contribute to the success of high-profile projects.
• Flexible working arrangements.
• Be part of a company recognized for excellence in automation.
• Play a key role in shaping customer success strategies.