Overnight Support Operations Specialist - Remote

Overview

Kalshi is defining a new category in financial markets, allowing people to trade on the outcome of events. We are looking for exceptional individuals to join our Overnight Support Operations team to provide high-quality support to our users.

In Short

• Provide overnight user support via email and social channels.
• Guide users through account setup and trading mechanics.
• Troubleshoot issues and escalate complex problems.
• Monitor support queues and operational alerts.
• Document findings and improve support workflows.
• Develop expertise in prediction markets and trading mechanics.
• Communicate effectively with users and teams.
• Work autonomously with sound judgment.
• Maintain high operational standards during overnight hours.
• Contribute to a culture of inclusion and belonging.

Requirements

• 2+ years in customer support or related role.
• Exceptional written communication skills.
• Strong problem-solving and decision-making abilities.
• High attention to detail and documentation skills.
• Comfortable working independently.
• Willing to work overnight hours consistently.
• Experience in fintech or trading platforms is a plus.

Benefits

• Competitive salary with equity and benefits.
• Opportunity to work in a fast-growing financial market.
• Collaborative and inclusive company culture.
• Chance to contribute to a unique and innovative product.
• Supportive team environment focused on personal growth.