Enterprise Account Director - Remote

Overview

Kalibri is seeking an Enterprise Account Director to oversee commercial relationships with major clients in the hospitality industry, utilizing advanced data solutions to drive asset performance.

In Short

• Manage Account Managers supporting Enterprise customers.
• Build and maintain strong client relationships.
• Execute customer engagement activities both virtually and in-person.
• Analyze enterprise client data for strategic insights.
• Create compelling reports to communicate findings to clients.
• Identify upselling and cross-selling opportunities.
• Collaborate with sales and product teams for client experience.
• Oversee onboarding and training for new clients.
• Monitor client satisfaction and address issues proactively.
• Gather client feedback for product improvements.

Requirements

• Bachelor’s degree in Hospitality management or related field.
• 5+ years experience in strategic account management.
• Understanding of revenue management in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proven track record in developing account plans.
• Strong sales track record meeting retention or NPS quotas.
• Ability to manage multiple accounts effectively.
• Creative problem-solving and analytical skills.
• Technical aptitude for learning software programs.
• High proficiency in Salesforce.com and MS Suite.

Benefits

• Fully remote work with a thriving company culture.
• Robust medical, dental, and vision plans.
• 401k plan with employer match.
• Flexible Paid Time Off.
• $250 new hire allowance for home office setup.