Customer Service Representative - Emirati Talent - Remote

Overview

KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.

In Short

• Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.
• Provide detailed information about our property management services, leasing options, and amenities.
• Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM system as needed.
• Collaborate with other departments to ensure customer requests are met in a timely manner.
• Provide feedback on customer interactions to improve service delivery and customer experience.
• Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.
• Assist in developing and implementing customer service initiatives to enhance overall customer engagement.
• Stay informed about industry trends and developments to better assist customers.

Requirements

• Proven experience in customer service or a related field.
• Excellent communication skills in English and Arabic.
• Strong problem-solving abilities.
• Familiarity with CRM systems.
• Ability to work collaboratively in a team environment.
• Understanding of property management services is a plus.
• Commitment to delivering high-quality customer service.

Benefits

• Competitive salary package.
• Opportunity for professional growth and development.
• Supportive work environment.
• Access to training programs.
• Health and wellness benefits.