Team Leader - Customer Support - Remote

Overview

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer. At Kaizen, we value our customers and strive to provide them with exceptional service and support throughout their entire experience with us.

In Short

• Lead and support frontline customer service officers.
• Monitor real-time interactions and ensure service quality.
• Provide direct agent support and resolve escalations.
• Drive continuous performance improvement.
• Maintain data accuracy and develop reports.
• Foster a positive work environment.
• Conduct training and coaching for team development.
• Support with workload management and team culture.
• Participate in employee engagement activities.
• Step in for the Customer Support Manager when needed.

Requirements

• Proven experience in a team lead or supervisory role.
• Strong communication and conflict resolution skills.
• Comfortable handling real-time queries.
• Familiarity with CRM tools.
• Ability to work under pressure.
• Passion for helping people grow and succeed.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Supportive team environment.
• Engagement in team-building activities.
• Focus on continuous improvement and learning.