Team Leader, Customer Support - Remote

Overview

The Team Leader, Customer Support is responsible for leading initiatives to improve customer experience and providing coaching and mentoring to team members.

In Short

• Lead business initiatives to enhance customer experience.
• Provide resources and guidance for customers.
• Utilize online chat for customer support.
• Escalate technical issues to the Engineering team.
• Contribute to process improvements.
• Troubleshoot connectivity issues.
• Draft support articles and tutorials.
• Provide feedback to product teams.
• Mentor team members on career development.
• Manage resource allocation to meet SLAs.

Requirements

• At least 3 years of experience in customer service.
• Experience in a B2C technology company preferred.
• Leadership experience preferred.
• Experience with design processes for technology products preferred.

Benefits

• Health, Dental & Vision Plans.
• Life Insurance.
• Long/Short Term Disability.
• Competitive Pay.
• 401k Matching.
• Team Member Stock Purchasing Program.
• Learning & Development Opportunities.
• Tuition Reimbursement.
• Unlimited PTO.
• Daily Lunch, Snacks & Coffee (in-office only).