Customer Support Team Leader - Remote

Overview

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy.

In Short

• Oversee a team of customer support advisors.
• Coordinate team work and ensure achievement of KPIs.
• Introduce innovations and optimize processes.
• Analyze team performance and discuss metrics with members.
• Prepare analyses and presentations of results.
• Monitor adherence to established work standards.
• Support team in resolving customer issues.
• Develop team members' competencies.
• Propose improvements to Customer Success processes.
• Cooperate with product support team.

Requirements

• Experience in customer support or team leadership.
• Strong analytical and reporting skills.
• Ability to drive performance and motivate team members.
• Excellent communication skills.
• Technical aptitude for process improvements.

Benefits

• Dynamic working environment.
• Opportunities for career growth.
• Innovative company culture.