Customer Service Representative (US Market) - Remote

Overview

As a Customer Service Representative at Booksy, you will support US-based business clients by addressing their inquiries and ensuring a smooth experience with our platform.

In Short

• Provide assistance and respond to inquiries from US-based business customers through chat and email.
• Offer technical support for the app.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Handle customer inquiries and manage data through internal systems.
• Report issues to the technical support team.
• Continuously improve understanding of the app.
• Enhance customer service skills.
• Work in a fast-paced, scale-up environment.
• Support small business owners and their customers.
• Be part of a global network of passionate individuals.

Requirements

• Strong communication skills.
• Experience in customer service or technical support.
• Ability to work independently and prioritize tasks.
• Familiarity with data management systems.
• Adaptability in a changing environment.
• Empathy and professionalism in customer interactions.

Benefits

• Work in a dynamic and supportive environment.
• Be part of a mission-driven company.
• Opportunities for personal and professional growth.
• Connect with a global network of colleagues.
• Contribute to the success of small business owners.