Customer Service Representative (Bilingual English/Spanish) - Remote

Overview

As a Customer Service Representative for the US market at Booksy, you will support business clients by addressing their inquiries and ensuring a smooth experience with our platform.

In Short

• Provide assistance to US-based business customers through phone and email.
• Offer technical support and education for the app.
• Handle customer interactions to resolve issues on the first contact.
• Manage inquiries and data through internal systems.
• Maintain accurate records of all interactions via CRM.
• Effectively multi-task and manage a large volume of calls.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Report issues to the technical support team.
• Continuously improve understanding of the app and customer service skills.
• Work respectfully with peers and other teams.

Requirements

• Bilingual in English and Spanish.
• Experience in customer service or support roles.
• Strong communication skills.
• Ability to manage a high volume of calls.
• Familiarity with CRM systems.
• Technical aptitude to assist customers effectively.

Benefits

• Work in a dynamic and supportive environment.
• Opportunity to help small business owners succeed.
• Competitive salary based on experience.
• Flexible working hours.
• Be part of a passionate global team.