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Field Service Technician II - Remote

Posted 10 weeks ago
All others
Full Time
USA
Competitive based on experience

Overview

The Field Service Technician Level II is expected to have mastered the core responsibilities and expectations of a Level 1 FST including demonstrated field experience, working knowledge of low voltage and control systems, and possesses the advanced skills, training, certifications, and leadership abilities necessary to perform high-quality onsite systems inspections and testing, certifying and servicing a variety of low voltage platforms and system types.

In Short

  • Execute all Level 1 installer roles and responsibilities.
  • Demonstrate exceptional organizational skills in handling project and service tickets.
  • Exhibit a deep understanding of project scopes and service expectations.
  • Demonstrate leadership and foster a collaborative environment.
  • Maintain high standards for yourself and others.
  • Establish effective communication channels with project teams and customers.
  • Showcase abilities for standards adoption across multiple systems.
  • Pursue ongoing professional development opportunities.
  • Perform Factory Authorized Testing (FAT) of products before installation.
  • Embrace the flexibility of the role by accepting additional job duties.

Requirements

  • NICET Level I certification is preferred.
  • Experience with Honeywell Fire Alarm platforms is preferred.
  • Knowledge of basic networking and IT elements.
  • Ability to read architectural drawings.
  • Experience completing projects within scope and budget.
  • Experience using a professional services platform.
  • Excellent communication skills.
  • Valid US Driver’s license required.
  • Comfortable performing tasks at heights.
  • Willingness to travel throughout the U.S.

Benefits

  • Competitive base salary based on experience.
  • Bonus and commission programs.
  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer paid family health insurance premium.
  • 100% employer paid disability insurance.
  • 100% employer paid dental & vision insurance.
  • 401k with Safe Harbor contributions from company annually.
  • Profit sharing opportunities.

K.G.C

K Group Companies

K Group Companies is a locally owned and operated technology service provider based in Grand Rapids, MI, established in 1980. With over 40 years of experience, the company specializes in a wide range of technology solutions, including Managed IT services and physical security integration, serving clients across the United States with a strong focus on Michigan. K Group is committed to delivering exceptional quality and fostering a culture of collaboration, innovation, and inclusivity. As a third-generation family-owned business, they prioritize building reliable and intentional relationships with customers and team members alike, creating a supportive and engaging work environment.

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