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Field Service Technician II - Remote

Posted 3 weeks ago
All others
Full Time
USA
Competitive based on experience

Overview

The Field Service Technician Level II is expected to have mastered the core responsibilities and expectations of a Level 1 FST including demonstrated field experience, working knowledge of low voltage and control systems, and possesses the advanced skills, training, certifications, and leadership abilities necessary to perform high-quality onsite systems inspections and testing, certifying and servicing a variety of low voltage platforms and system types.

In Short

  • Execute all Level 1 installer roles and responsibilities.
  • Demonstrate exceptional organizational skills in handling project and service tickets.
  • Exhibit a deep understanding of project scopes and service expectations.
  • Demonstrate leadership and foster a collaborative environment.
  • Maintain high standards for yourself and others.
  • Establish effective communication channels with project teams and customers.
  • Showcase abilities for standards adoption across multiple systems.
  • Pursue ongoing professional development opportunities.
  • Perform Factory Authorized Testing (FAT) of products before installation.
  • Embrace the flexibility of the role by accepting additional job duties.

Requirements

  • NICET Level I certification is preferred.
  • Experience with Honeywell Fire Alarm platforms is preferred.
  • Knowledge of basic networking and IT elements.
  • Ability to read architectural drawings.
  • Experience completing projects within scope and budget.
  • Experience using a professional services platform.
  • Excellent communication skills.
  • Valid US Driver’s license required.
  • Comfortable performing tasks at heights.
  • Willingness to travel throughout the U.S.

Benefits

  • Competitive base salary based on experience.
  • Bonus and commission programs.
  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer paid family health insurance premium.
  • 100% employer paid disability insurance.
  • 100% employer paid dental & vision insurance.
  • 401k with Safe Harbor contributions from company annually.
  • Profit sharing opportunities.

K.G.C

K Group Companies

K Group Companies is a locally owned and operated technology service provider based in Grand Rapids, MI, established in 1980. With over 40 years of experience, the company specializes in a wide range of technology solutions, including Managed IT services and physical security integration, serving clients across the United States with a strong focus on Michigan. K Group is committed to delivering exceptional quality and fostering a culture of collaboration, innovation, and inclusivity. As a third-generation family-owned business, they prioritize building reliable and intentional relationships with customers and team members alike, creating a supportive and engaging work environment.

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