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Field Service Technician Level II - Remote

Posted 4 weeks ago
All others
Full Time
OH, USA

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!

In Short

  • Execute all Level I installer roles and responsibilities.
  • Demonstrate exceptional organizational skills in handling project and service tickets.
  • Exhibit a deep understanding of project scopes and service expectations.
  • Assume leadership responsibilities by delegating tasks within the team.
  • Mentor Level 1 installers and maintain high standards.
  • Establish and maintain effective communication with project coordinators and customers.
  • Showcase expertise in nurse call systems, card access systems, and video surveillance products.
  • Pursue ongoing professional development opportunities.
  • Perform Factory Authorized Testing (FAT) of products before installation.
  • Embrace flexibility by accepting additional job duties as assigned.

Requirements

  • Minimum 2 years with a previous construction trade.
  • Advanced knowledge of electricity (high and/or low voltage).
  • Hands-on/field experience from previous work experience.
  • Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc).
  • Ability to identify and use common low voltage cabling.
  • Working knowledge of basic IT networking, configurations, and IP addressing.
  • Ability to read architectural drawings.
  • Team management/supervisor experience.
  • Experience completing projects within scope.
  • Experience with service ticketing processes.
  • Knowledge in fire, CCTV, intrusion, emergency nurse call systems.
  • Excellent communication skills.
  • Must have valid US Driver’s license.

Benefits

  • Competitive base salary based on experience.
  • Bonus and commission programs.
  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer paid family health insurance premium.
  • 100% employer paid disability insurance.
  • 100% employer paid dental & vision insurance.
  • 401k with Safe Harbor contributions from company annually.
  • Profit sharing opportunities.

K.G.C

K Group Companies

K Group Companies is a locally owned and operated technology service provider based in Grand Rapids, MI, established in 1980. With over 40 years of experience, the company specializes in a wide range of technology solutions, including Managed IT services and physical security integration, serving clients across the United States with a strong focus on Michigan. K Group is committed to delivering exceptional quality and fostering a culture of collaboration, innovation, and inclusivity. As a third-generation family-owned business, they prioritize building reliable and intentional relationships with customers and team members alike, creating a supportive and engaging work environment.

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