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Field Service Technician Level II - Remote

Posted 2 weeks ago
All others
Full Time
IN, USA

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively.

In Short

  • Execute all Level I installer roles and responsibilities.
  • Demonstrate exceptional organizational skills in handling project and service tickets.
  • Exhibit a deep understanding of project scopes and service expectations.
  • Assume leadership responsibilities by delegating tasks.
  • Mentor Level 1 installers while maintaining high standards.
  • Establish and maintain regular communication with Project Delivery Coordinators and customers.
  • Showcase expertise in working with nurse call and video surveillance systems.
  • Pursue ongoing professional development opportunities.
  • Skillfully perform Factory Authorized Testing of products.
  • Embrace the flexibility of the role with additional job duties.

Requirements

  • Minimum 2 years with a previous construction trade.
  • Advance knowledge of electricity (high and/or low voltage).
  • Hands-on/field experience from previous work experience.
  • Basic telecommunication knowledge (TCP/IP, general networking, VoIP).
  • Ability to identify and use common low voltage cabling.
  • Working knowledge of basic IT networking and configurations.
  • Ability to read architectural drawings.
  • Team management/supervisor experience.
  • Experience completing projects within scope.
  • Excellent communication skills.

Benefits

  • Competitive base salary based on experience.
  • Bonus and commission programs.
  • Paid Time Off (PTO).
  • Volunteer Paid Time Off (VTO).
  • 100% employer paid family health insurance premium.
  • 100% employer paid disability insurance.
  • 100% employer paid dental & vision insurance.
  • 401k with Safe Harbor contributions from the company annually.
  • Profit sharing opportunities.

K.G.C

K Group Companies

K Group Companies is a locally owned and operated technology service provider based in Grand Rapids, MI, established in 1980. With over 40 years of experience, the company specializes in a wide range of technology solutions, including Managed IT services and physical security integration, serving clients across the United States with a strong focus on Michigan. K Group is committed to delivering exceptional quality and fostering a culture of collaboration, innovation, and inclusivity. As a third-generation family-owned business, they prioritize building reliable and intentional relationships with customers and team members alike, creating a supportive and engaging work environment.

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