Field Service Technician Level II - Remote

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Des Moines, Iowa area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively.

In Short

• Execute all Level I installer roles and responsibilities.
• Demonstrate exceptional organizational skills.
• Exhibit a deep understanding of project scopes.
• Assume leadership responsibilities within the team.
• Mentor Level 1 installers for continuous improvement.
• Establish effective communication channels with stakeholders.
• Showcase expertise in nurse call systems and video surveillance products.
• Pursue ongoing professional development opportunities.
• Perform Factory Authorized Testing (FAT) of products.
• Embrace flexibility in job duties as needed.

Requirements

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, general networking).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking and configurations.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience with service ticketing processes.
• Excellent communication skills.

Benefits

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer paid family health insurance premium.
• 100% employer paid disability insurance.
• 100% employer paid dental & vision insurance.
• 401k with Safe Harbor contributions from company annually.
• Profit sharing opportunities.