Account Manager, North America - Remote

Overview

This role involves managing a significant portfolio of North American customers while working in a hybrid environment that combines both remote and on-site work.

In Short

• Manage a $3M+ Book of Business for North American customers.
• Collaborate with teams to drive expansions and ensure timely renewals.
• Work hybrid - 3 days on-site and 2 days remote.
• Align work hours with North American business hours (5:30pm–2:30am IST).
• Leverage data-driven insights for growth opportunities.
• Meet or exceed revenue targets consistently.
• Coordinate with cross-functional teams for customer success.
• Provide regular performance updates to stakeholders.
• Serve as the main point of contact for escalations.
• Engage in strategic planning and reporting.

Requirements

• 4+ years of experience in SaaS sales or account management.
• Proven track record in driving renewals and expansions.
• Excellent communication and negotiation skills.
• Willingness to work late hours to align with NA business.
• Data-driven mindset with CRM experience.

Benefits

• Directly influence renewal rates and customer success.
• Collaborate with diverse teams focused on innovation.
• Enjoy career growth in a dynamic SaaS environment.
• Flexible hybrid work model.