Ticket Operations Specialist - Remote

Overview

As a Ticket Operations Specialist at Jump, you will help deliver top-tier ticketing support for professional sports clients, ensuring seamless fan experiences.

In Short

• Join a remote-first team focused on enhancing fan experiences.
• Manage ticket operations and support for live events.
• Collaborate with internal teams and clients for event accuracy.
• Troubleshoot ticketing issues and maintain data integrity.
• Assist with event setup and configuration in the Jump platform.
• Provide documentation and post-event reporting.
• Support live events remotely or on-site as needed.
• Emphasize customer service and client satisfaction.
• Foster a culture of trust and empathy within the team.
• Engage with innovative technologies to improve processes.

Requirements

• 2+ years in ticketing, live events, operations, or customer support.
• Experience with ticketing software and core concepts.
• Strong attention to detail and comfort with digital platforms.
• Excellent communication skills in a collaborative environment.
• Passion for learning new systems and improving processes.
• Strong customer service skills and empathy.
• Able to build trust with internal and client teams.

Benefits

• Remote-first work environment.
• Competitive salary and equity package.
• Flexible PTO policy.
• 401(k) plan.
• Comprehensive medical, dental, and vision plans.
• 16 weeks paid parental leave for caregivers.
• $1,000 reimbursement for work-from-home tech setup.
• $1,000 reimbursement for learning and development.
• Company-paid sustainability subscription.