Solutions Engineer - Remote

Overview

The Solutions Engineer role at Turnitin focuses on solving customer problems through innovative technical solutions, supporting sales teams, and enhancing customer satisfaction.

In Short

• Engage in technical discussions with customers to understand their needs.
• Design and present solutions demonstrating product value.
• Provide technical support to Sales and Customer Success teams.
• Conduct needs assessments and solution-finding sessions.
• Develop impactful product demonstrations tailored to customer needs.
• Stay updated on best practices and share knowledge with teams.
• Represent the company at conferences and customer visits.
• Invest in personal and professional growth.
• Collaborate with colleagues on technical solutions.
• Address technical questions and follow up on issues.

Requirements

• 2-4 years of experience in a Solutions Engineering role.
• Strong understanding of product suite functionality.
• Ability to troubleshoot technical issues and propose solutions.
• Excellent written and verbal communication skills.
• Team-oriented mindset with effective collaboration skills.
• Ability to align solutions with customer needs.
• Bachelor's or Master's degree in relevant fields preferred.
• Experience in Sales/Solutions Engineering within Technology sector preferred.

Benefits

• Remote First Culture.
• Health Care Coverage.
• Education Reimbursement.
• Competitive Paid Time Off.
• Self-Care Days and National Holidays.
• Paid Volunteer Time.
• Charitable contribution match.
• Monthly Wellness or Home Office Reimbursement.
• Access to mental health platform.
• Parental Leave and Retirement Plan.