Tier II Customer Support Representative, I/DD - Remote

Overview

A skilled and service-oriented Tier II Customer Support Representative with experience in the I/DD sector, working remotely to resolve technical issues and improve client satisfaction.

In Short

• Serve as an advanced support resource for clients.
• Resolve technical issues related to electronic visit verification, billing, and scheduling.
• Work closely with cross-functional teams to improve client satisfaction.
• Respond to complex customer inquiries.
• Investigate and replicate reported issues.
• Manage support tickets and provide timely updates.
• Deliver presentations and training materials.
• Maintain up-to-date knowledge of system features and regulatory requirements.
• Contribute to projects that improve client support processes.

Requirements

• Experience in customer support, preferably in the I/DD sector.
• Strong troubleshooting skills.
• Knowledge of Medicaid and Medicare billing workflows.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and priorities.

Benefits

• Work remotely.
• Opportunity to work with a dedicated team.
• Engagement in meaningful work in the healthcare sector.