Customer Support Representative Tier I - Remote

Overview

As a Customer Support Representative Tier I, you’ll be the friendly, knowledgeable guide who ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.

In Short

• Deliver Exceptional Client Support through multiple channels.
• Act as a Client Advocate, ensuring issues are resolved promptly.
• Proactively Resolve Issues based on severity and SLAs.
• Exceed Customer Expectations by delivering outstanding support.
• Recreate, Investigate, and Resolve Issues with a methodical approach.
• Guide and Educate Customers on best practices.
• Collaborate with the Education Team to improve resources.
• Identify, Document, and Escalate Software Issues to technical teams.
• Proactively Collaborate Across Departments to enhance customer experience.

Requirements

• Customer-Centric Mindset with a passion for exceptional service.
• Strong Communication Skills, fluent in English.
• Problem-Solving skills with strong analytical abilities.
• Technical Acumen with understanding of software and systems.
• Ability to thrive in a Fast-Paced Environment.
• Experience with Case Management Systems like Salesforce.com, Jira, or ZenDesk.
• Team Collaboration skills, able to work independently or as part of a team.

Benefits

• Opportunity to build meaningful relationships with clients.
• Direct impact on customer satisfaction and retention.
• Be a key part of the mission to deliver unparalleled service.