Customer Support Representative II - Remote

Overview

This is a fully remote position. Annual salary of $53,000. The Grammy's. The FedEx Open. The BET Awards. Over 400,000 weddings. These are a few of the events that we've helped small businesses at Curate. Small business owners around the globe use our software to automate all the tedious parts of event planning so they can deliver flawless experiences every day – and reclaim countless hours of their time in the process!

In Short

• Identify additional tools and features that will benefit the customer and add to their existing subscription
• Monitor and track premium customers to predict and prevent churn
• Proactively identify customers that require product training; perform customer training sessions as needed.
• Provide personalized assistance to specific customers within our software
• Leading services for our top clients
• Provide input and feedback on sales training, automation, account load management, strategy implementation plans, and designs for new features and products.
• Communicate customer feedback, technical issues and feature requests to the product team
• Optimize chat, fostering a self-help mode before chat is needed
• Identify opportunities to automate processes and lead the implementation of those automations.
• Create and nurture positive ongoing relationships

Requirements

• 3+ years of customer support experience
• Stellar customer service skills – and an overwhelming desire to help make our customers’ lives easier
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to multitask and manage multiple projects simultaneously
• Self-motivated with a positive, team-player attitude
• High aptitude for learning new software quickly and effectively
• Ability to identify trends
• Comfortable with leadership
• Intuitively able to see beyond the surface and identify and solve underlying needs

Benefits

• Company-subsidized health benefits, including medical, dental, and vision
• Unlimited PTO (with a bonus for actually taking time off!)
• A budget for setting up a home office
• 401k
• Stock options
• And more!