Technical Product Support Engineer - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Product Support Engineer in Latin America.

In Short

• Deliver high-quality technical support for connectivity and communication products.
• Troubleshoot complex VoIP, SIP, and API issues.
• Interact with clients via chat, email, and calls.
• Collaborate with engineering and operations teams.
• Contribute to improving internal processes and documentation.
• Work in a fast-paced, technology-driven environment.
• Develop deep technical expertise and problem-solving skills.
• Guide customers through setup and configuration inquiries.
• Monitor operational alerts for timely resolutions.
• Run live packet captures to diagnose technical problems.

Requirements

• Experience with VoIP/SIP and related technologies.
• Familiarity with API troubleshooting.
• Proficiency in using tools like Wireshark and Postman.
• Knowledge of Linux terminal operations.
• Strong communication and customer service skills.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Opportunity to work remotely.
• Fast-paced work environment.
• Development of technical expertise.
• Collaboration with engineering teams.