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Technical Support Engineer (Product) - Remote

Posted 20 hours ago
Customer Service
Full Time
Spain

Overview

The Technical Support Engineer will manage level 1 and level 2 support requests for the Nexthink solution, working in a hybrid model from Madrid.

In Short

  • Handle level 1 and level 2 support for customers globally.
  • Direct troubleshooting via phone and remote sessions.
  • Track requests from initiation to resolution.
  • Participate in follow-up meetings with various teams.
  • Maintain and enhance the knowledge base.

Requirements

  • At least three years of technical support experience.
  • Excellent written and verbal communication skills in English.
  • Experience in troubleshooting Linux server-side applications.
  • Good knowledge of Windows OS.
  • Understanding of cloud technologies like Azure or AWS.
  • Experience in virtualization, systems, and network administration.
  • Strong customer service orientation.
  • Curiosity and attention to detail.

Benefits

  • Permanent contract with a competitive compensation package.
  • Centrally located office near Bernabeu Stadium.
  • Private health insurance and meal vouchers covered.
  • Hybrid work model with structured onboarding.
  • Flexible hours and unlimited vacation.
  • Gym subscription reimbursement.
  • Flexible compensation plan for childcare and transportation.
  • Language class reimbursement.
  • Regular company events and team-building activities.
  • Relocation package for international hires.
Nexthink logo

Nexthink

Nexthink is a leading provider of digital employee experience management software, empowering IT leaders with unparalleled insights to identify, diagnose, and resolve issues affecting employees across various applications and networks before they become noticeable. With a proactive approach to IT management, Nexthink serves over 1,200 customers and enhances the digital experiences of more than 15 million employees globally. The company is dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, and operates nine offices worldwide. As pioneers in the Digital Employee Experience (DEX) market, Nexthink integrates real-time analytics, automation, and employee feedback to create productive workplaces and satisfied employees. The company values diversity and inclusion, employing over 1,000 individuals from more than 75 nationalities, fostering a collaborative and innovative work environment.

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