Staff Success Manager - Remote

Overview

This position focuses on ensuring an exceptional employee experience from the moment of placement through ongoing career development. The Staff Success Manager will guide new hires through interviews, onboarding, and continuous support while driving engagement initiatives to maintain high satisfaction and retention.

In Short

• Prepare staff for client interviews to boost readiness and confidence.
• Lead onboarding and welcome programs for new hires, ensuring smooth transitions.
• Conduct regular follow-ups to monitor staff performance, engagement, and well-being.
• Serve as the primary contact for staff concerns, providing timely and empathetic support.
• Develop and implement internal engagement activities and staff support initiatives.
• Collaborate with client managers to quickly identify and resolve any issues.
• Uphold company values and standards across all staff placements.
• Track and report on staff experience metrics including retention and satisfaction.
• Manage communication and support for a portfolio of approximately 100 staff members.

Requirements

• Experience in human resources or staff management.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities effectively.
• Proficiency in performance tracking and reporting.
• Empathetic approach to staff support and engagement.
• Experience in client relationship management.
• Proactive problem-solving skills.
• Knowledge of employee engagement strategies.

Benefits

• Dynamic and people-centric work environment.
• Opportunities for career development.
• Supportive team culture.
• Competitive compensation package.