Staff/Principal Service Designer, Technical (HHS) - Remote

Overview

This position is posted by Jobgether on behalf of Skylight. We are currently looking for a Staff/Principal Service Designer, Technical (HHS) in the United States. This role offers the opportunity to lead the design and delivery of government services by connecting human, digital, and organizational interactions into seamless experiences.

In Short

• Lead strategy and planning for service design engagements.
• Conduct research, ideation, prototyping, and implementation iteratively.
• Plan and execute research activities to understand user behavior.
• Generate and evaluate ideas to improve services.
• Develop and test prototypes for future service experiences.
• Implement changes across various components of services.
• Maintain clear and comprehensive documentation.
• Facilitate collaboration across multidisciplinary teams.
• Influence stakeholders to achieve consensus.
• Drive service improvement initiatives.

Requirements

• Experience in service design and delivery.
• Strong understanding of user research methodologies.
• Ability to work in a lean-agile environment.
• Excellent communication and collaboration skills.
• Proven experience in prototyping and testing ideas.
• Ability to navigate complex organizational structures.
• Strong analytical and problem-solving skills.
• Experience in stakeholder management.
• Creative and strategic thinking abilities.
• Commitment to improving public services.

Benefits

• Opportunity to make a significant impact on public services.
• Work with multidisciplinary teams.
• Engage in innovative service design practices.
• Professional development opportunities.
• Collaborative work environment.
• Access to resources for research and development.
• Flexible work arrangements.
• Supportive organizational culture.
• Competitive salary and benefits package.
• Engagement in meaningful work that benefits real people.