Senior/Staff Content Designer, Technical (HHS) - Remote

Overview

This role provides the opportunity to shape user-centered content for government services, ensuring clarity, accessibility, and inclusivity.

In Short

• Research, write, edit, and organize content for government programs.
• Craft UX copy, microcopy, and error messaging.
• Develop a unified content voice and tone across services.
• Conduct user testing and adjust content based on feedback.
• Collaborate with product, engineering, and knowledge management teams.
• Design content governance strategies.
• Contribute to content workshops and strategic planning.
• Ensure content practices comply with accessibility standards.
• Support end-to-end service journeys.
• Work in a mission-driven environment focused on improving public outcomes.

Requirements

• Experience in content design or related field.
• Strong understanding of user-centered design principles.
• Ability to write clear and accessible content.
• Experience with user testing and feedback implementation.
• Familiarity with content governance strategies.
• Excellent collaboration skills.
• Knowledge of accessibility standards.
• Ability to work remotely and collaboratively.
• Strong strategic thinking skills.
• Experience in government services is a plus.

Benefits

• Flexible remote work environment.
• Opportunity to influence public outcomes.
• Collaborative team culture.
• Focus on professional growth.
• Work on meaningful projects.