Principal Service Designer - Remote

Overview

As a Principal Service Designer, you will lead complex design initiatives across various teams to create desirable and sustainable service experiences.

In Short

• Lead service design strategy across enterprise initiatives.
• Create service blueprints and journey maps.
• Facilitate alignment across teams for coherent services.
• Mentor designers and evolve service design methods.
• Define success metrics and lead post-launch evaluations.
• Collaborate with operational teams for scalable services.
• Use storytelling to influence stakeholders.
• Work remotely with occasional travel to offices.
• Competitive salary and benefits package offered.
• Focus on health and well-being for employees.

Requirements

• 12+ years in service design or systems-oriented design.
• Deep fluency in service design methods.
• Experience with digital and offline service design.
• Strong collaboration and stakeholder engagement skills.
• Experience with Agile product teams.
• Bachelor’s or advanced degree in Design or related field.
• Portfolio demonstrating strategic leadership.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance.
• Opportunities for personal wellness and healthcare decisions.