Staff Data Analyst, SOC/Support - Remote

Overview

This position is for a Staff Data Analyst, SOC/Support in the United States, focusing on translating complex datasets into actionable insights that enhance customer health and operational efficiency in a cybersecurity environment.

In Short

• Develop and maintain analytical frameworks for customer health and SOC operations.
• Design and manage scalable dashboards using BI tools.
• Conduct deep-dive analyses on customer engagement and support efficiency.
• Translate complex data into actionable insights for stakeholders.
• Collaborate with analytics engineers for accurate data pipelines.
• Provide data-driven guidance on strategic initiatives.
• Monitor KPIs and alert on significant changes or gaps.
• Work in a fully remote, high-growth cybersecurity environment.

Requirements

• Proven experience in data analysis and reporting.
• Strong skills in BI tools such as Tableau, Power BI, or Looker.
• Ability to translate complex datasets into clear narratives.
• Experience with KPI monitoring and reporting.
• Strong collaboration skills with cross-functional teams.

Benefits

• Opportunity to influence strategic decision-making.
• Work in a mission-driven organization.
• Fully remote work environment.
• High-growth career opportunities.