Special Programs Sales Support Representative - Remote

Overview

This role is essential in driving revenue recovery through innovative sales strategies aimed at re-engaging lost customers and optimizing conversion rates. The representative will play a crucial role in executing various sales initiatives tailored to improve customer outreach, leveraging technology and market insights.

In Short

• Execute Rehash, Cancel-Save, and Virtual Sales lead generation campaigns for high conversion rates.
• Contact Sat, Not Sold (SNS) leads to offer strategic pricing adjustments.
• Re-engage canceled sales with tailored offers to win back customers.
• Utilize Five9 tools—SMS, text, chat, email, creative messaging—to maximize engagement.
• Negotiate on canceled sales to identify effective price points while ensuring profitability.
• Set qualified virtual leads for the virtual sales team aligned with campaign goals.
• Manage lead curation in Lead Perfection, ensuring compliance and efficiency.
• Provide actionable insights as a feedback liaison to improve field sales outcomes.
• Contribute to playbook development and optimize long-term campaigns.

Requirements

• Proven experience in sales or sales management in a contact center or inside sales environment.
• Familiarity with CRMs, particularly LeadPerfection and Five9, is a plus.
• Strong analytical skills to interpret performance data effectively.
• Excellent negotiation skills with a focus on value-based selling.
• Ability to work under pressure and meet aggressive revenue targets.
• Commitment to compliance, quality, and customer satisfaction.

Benefits

• Competitive health, dental, and vision insurance.
• Paid time off and life insurance benefits.
• 401(k) plan with company match.
• Mental health coverage and family building benefits.
• Paid parental leave for associates.
• Community involvement opportunities.
• Diverse and inclusive work environment.