Solution Engineer, Amazon Connect - Remote

Overview

This position offers an exciting opportunity to shape the pre-sales strategy for cutting-edge AI and contact center solutions, with a focus on Amazon Connect. The Solution Engineer will work closely with technical and sales teams to demonstrate platform capabilities, gather requirements, and craft compelling solutions for clients.

In Short

• Conduct discovery sessions and workshops with customers to understand business needs.
• Demonstrate Amazon Connect, Salesforce, and AI-driven solutions.
• Gather and document technical requirements for large-scale implementations.
• Create and deliver compelling product demos and proposals.
• Maintain lead management and pipeline tracking in Salesforce.
• Act as a liaison between sales and technical teams.
• Provide customer feedback to influence product enhancements.
• Collaborate with delivery teams to define project scope and estimates.
• Ensure high-quality customer experiences throughout the pre-sales process.
• Drive innovation across Amazon Connect and AI implementations.

Requirements

• Experience in pre-sales engineering or solution architecture.
• Strong understanding of Amazon Connect and Salesforce.
• Knowledge of AI technologies and their applications.
• Excellent communication and presentation skills.
• Ability to gather technical requirements effectively.
• Experience with customer engagement and feedback collection.
• Strong collaboration skills in a team environment.

Benefits

• Exposure to enterprise-scale deployments.
• Opportunity to work with cutting-edge AI technologies.
• Collaborative and high-growth work environment.
• Opportunities for professional development.
• Competitive salary and benefits package.