SMB Implementation Manager - Remote

Overview

This position is for an SMB Implementation Manager responsible for guiding small and medium business customers through a structured onboarding and implementation program.

In Short

• Manage the end-to-end 12-week implementation process for SMB clients.
• Prepare, update, and maintain project management documentation.
• Identify and mitigate risks that may delay customer onboarding.
• Conduct live working sessions and training with clients.
• Host check-ins and meetings with assigned accounts for ongoing support.
• Troubleshoot software and hardware issues related to implementation.

Requirements

• Strong project management skills.
• Critical thinking abilities.
• Experience in customer onboarding.
• Ability to build meaningful client relationships.
• Thrives in fast-paced, collaborative environments.
• Commitment to delivering excellent customer experiences.

Benefits

• Opportunity to work with small and medium businesses.
• Dynamic and supportive work environment.
• Chance to develop training and implementation skills.
• Engagement with diverse clients and industries.