ServiceNow Solution Architect - Service Portal - Remote

Overview

This position involves leading the design, implementation, and optimization of ServiceNow Service Portal solutions for enterprise clients, requiring collaboration with stakeholders and technical teams.

In Short

• Lead the design, development, and deployment of ServiceNow Service Portal solutions.
• Conduct requirements gathering sessions and workshops.
• Customize Service Portal applications including Assignment and Approval rules.
• Implement integrations with ServiceNow Discovery and core modules.
• Draft functional requirement documents and proposals.
• Troubleshoot and optimize existing ServiceNow portal applications.
• Provide pre-sales technical support and mentorship.

Requirements

• Experience with ServiceNow Service Portal solutions.
• Strong knowledge of ITIL processes.
• Ability to conduct workshops and gather requirements.
• Proficiency in customizing ServiceNow applications.
• Experience with integrations and application development.
• Strong communication and technical guidance skills.

Benefits

• Exposure to innovative projects.
• Opportunities for advanced certifications.
• A dynamic and collaborative work environment.
• Professional growth opportunities.