Service Delivery Engineer - Remote

Overview

This position is for a Service Delivery Engineer who will ensure that technical solutions meet client priorities while providing exceptional service and support.

In Short

• Perform specific delivery support activities for a single customer
• Assist in coordinating development and consolidation of technical and process documentation
• Focus on activities like data analytics and reporting
• Assist with analyzing specific issues with the customer
• Partner with team(s) to provide an outstanding experience to the customer
• Provide hardware and software incident support
• Deliver IMACD tasks related to requests
• Perform remote support for other locations
• Work closely with the local customer
• Support other IT-related manufacturing support on-site, as directed by the manager

Requirements

• 4 to 6 years of related experience
• Good organizational and planning skills to coordinate program deliverables
• Ability to set priorities and work independently
• Excellent analytical and problem-solving skills
• ServiceNOW or related experience

Benefits

• Opportunity to work remotely
• Access to advanced technology and tools in the industry
• Supportive work environment focused on professional development
• Collaborative and innovative team culture
• Flexible work schedule