Senior Specialist, Inside Delivery Operations - Remote

Overview

This position is posted by Jobgether on behalf of Scout Motors. We are currently looking for a Senior Specialist, Inside Delivery Operations in United States. Join a forward-thinking team dedicated to redefining vehicle delivery operations in the electric SUV and pick-up truck market. In this pivotal role, you'll lead the design and implementation of a centralized delivery experience for thousands of customers across the country. You will shape scalable systems, lead a high-performing team, and ensure seamless coordination between internal stakeholders — all while championing a customer-first mindset. If you're passionate about innovation, operations, and exceptional service, this is your opportunity to make a lasting impact in a fast-growing, high-energy environment.

In Short

• Design and document a centralized inside delivery model for large-scale vehicle deliveries.
• Develop a standardized operations playbook for direct-to-consumer deliveries.
• Hire, train, and lead a team of Inside Delivery Specialists.
• Ensure a premium customer experience with real-time support.
• Create and manage KPIs and operational performance metrics.
• Collaborate with cross-functional teams.
• Design contingency protocols for delivery disruptions.
• Leverage automation and digital tools to optimize workflows.
• Act as a feedback loop between customers and internal teams.
• Maintain and refine SOPs and training guides.

Requirements

• Experience in operations management.
• Strong leadership skills.
• Ability to create and manage KPIs.
• Excellent communication skills.
• Experience in customer service or delivery operations.
• Proficiency in process optimization.
• Experience with automation tools.
• Ability to work cross-functionally.
• Strong analytical skills.
• Experience in training and development.

Benefits

• Opportunity to shape the future of vehicle delivery.
• Work in a fast-growing, innovative environment.
• Collaborate with a dedicated team.
• Competitive salary and benefits.
• Professional development opportunities.