Senior Manager, Client Technical Support - Remote

Overview

The Senior Manager, Client Technical Support will lead a global team to deliver exceptional customer service and ensure optimal client production environments.

In Short

• Lead and mentor a global team of Technical Account Managers and Incident Managers.
• Oversee daily client support operations and manage escalations.
• Collaborate with cross-functional teams to resolve production issues.
• Guide clients through technical implementations and optimizations.
• Develop and standardize support processes and KPIs.
• Monitor support metrics and drive continuous improvement initiatives.
• Build and maintain strong client relationships.

Requirements

• Experience in technical support management.
• Strong leadership and mentoring skills.
• Client-centric mindset.
• Ability to collaborate across teams.
• Experience in process improvement methodologies.
• Technical expertise in product implementations.
• Strong communication skills.

Benefits

• Opportunity to lead a global team.
• Engage in cross-functional collaboration.
• Drive client satisfaction and retention.
• Work in a dynamic and fast-paced environment.
• Access to tools for automation and process improvement.