Senior Director of Technical Services, Americas - Remote

Overview

This position is for a Senior Director of Technical Services overseeing service delivery operations across North and South America, focusing on customer satisfaction and aligning with global initiatives.

In Short

• Lead technical service teams across the Americas.
• Act as the executive point of contact for escalations and strategic customers.
• Translate global strategies into actionable regional service plans.
• Collaborate with Sales, Product, Support, and Customer Success teams.
• Identify regional trends and challenges for service improvements.
• Foster a culture of inclusion, accountability, and excellence.
• Oversee regional talent development and performance management.
• Manage budgets and resource allocation effectively.

Requirements

• Proven leadership experience in technical services.
• Strong operational and technical acumen.
• Excellent communication and interpersonal skills.
• Experience in managing budgets and forecasts.
• Ability to translate strategies into actionable plans.

Benefits

• Opportunity to lead a diverse team across the Americas.
• Engage in strategic decision-making at an executive level.
• Contribute to a culture of excellence and collaboration.
• Competitive salary and benefits package.