Director of Technical Services - Remote

Overview

As Director of Technical Services, you will lead the delivery of world-class technical onboarding, support, and strategic advisory services to Compa’s enterprise customers.

In Short

• Lead and mentor a high-performing team across technical account management, implementation, and solution architecture.
• Drive proactive customer health monitoring, performance analysis, and usage optimization.
• Develop and deliver technical onboarding, re-onboarding, and custom workshop offerings.
• Collaborate with Sales and Insights to identify expansion opportunities and reduce time-to-value.
• Improve CSAT, NPS, and renewal rates through operational rigor and customer advocacy.
• Manage complex technical escalations with urgency, empathy, and clear communication.
• Represent the “voice of the customer” to internal teams, influencing roadmap and product direction.
• Build the systems, processes, and knowledge base that enable consistent, white-glove service at scale.

Requirements

• 8+ years of experience in technical services, customer success, or technical support leadership, ideally in SaaS or enterprise software.
• Proven ability to lead cross-functional teams and drive strategic customer outcomes.
• Strong understanding of implementation, onboarding, and customer lifecycle best practices.
• Experience using data to monitor customer health, drive adoption, and reduce churn.
• Excellent communication and executive presence with both technical and non-technical stakeholders.
• Demonstrated ability to manage escalations and resolve complex technical issues effectively.

Benefits

• Opportunity to work with leading enterprise teams.
• Dynamic work environment with a focus on innovation.
• Collaborative culture that values customer advocacy.
• Professional growth and development opportunities.
• Access to cutting-edge technology and tools.