Remote Otter LogoRemoteOtter

Director of Technical Services - Remote

Posted 3 days ago
Customer Service
Full Time
CA, USA

Overview

As Director of Technical Services, you will lead the delivery of world-class technical onboarding, support, and strategic advisory services to Compa’s enterprise customers.

In Short

  • Lead and mentor a high-performing team across technical account management, implementation, and solution architecture.
  • Drive proactive customer health monitoring, performance analysis, and usage optimization.
  • Develop and deliver technical onboarding, re-onboarding, and custom workshop offerings.
  • Collaborate with Sales and Insights to identify expansion opportunities and reduce time-to-value.
  • Improve CSAT, NPS, and renewal rates through operational rigor and customer advocacy.
  • Manage complex technical escalations with urgency, empathy, and clear communication.
  • Represent the “voice of the customer” to internal teams, influencing roadmap and product direction.
  • Build the systems, processes, and knowledge base that enable consistent, white-glove service at scale.

Requirements

  • 8+ years of experience in technical services, customer success, or technical support leadership, ideally in SaaS or enterprise software.
  • Proven ability to lead cross-functional teams and drive strategic customer outcomes.
  • Strong understanding of implementation, onboarding, and customer lifecycle best practices.
  • Experience using data to monitor customer health, drive adoption, and reduce churn.
  • Excellent communication and executive presence with both technical and non-technical stakeholders.
  • Demonstrated ability to manage escalations and resolve complex technical issues effectively.

Benefits

  • Opportunity to work with leading enterprise teams.
  • Dynamic work environment with a focus on innovation.
  • Collaborative culture that values customer advocacy.
  • Professional growth and development opportunities.
  • Access to cutting-edge technology and tools.
Compa logo

Compa

Compa is a leading provider of software-delivered market data specifically designed for enterprise compensation teams. The company helps organizations navigate competitive talent markets by offering valuable insights and tools for effective compensation management. Compa is currently open to submissions for its talent pool, welcoming potential candidates for future opportunities.

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