Remote Senior Director of Renewals

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Renewal Management - REMOTE. This role is critical in leading the global renewals organization, focused on driving customer retention and recurring revenue growth while delivering a seamless renewal experience for customers.

In Short

• Define and execute a global renewals strategy to enhance customer retention and revenue.
• Build scalable renewal processes that increase efficiency and predictability while mitigating churn risk.
• Lead a high-performing global renewals team, providing mentoring and development.
• Own the full renewal motion for annual and multi-year contracts.
• Drive automation and process improvement initiatives to enhance operational effectiveness.
• Deliver accurate renewal forecasts and detailed reporting.
• Champion a customer-first renewal experience and serve as the escalation point for complex renewals.

Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong operational excellence and analytical skills, with a knack for process design.
• Proficiency in managing and forecasting large renewal portfolios accurately.
• Excellent cross-functional communication and stakeholder engagement abilities.
• Experience with technology improvements, including automation and CRM tools.

Benefits

• Flexible work schedule and remote work options.
• Opportunities for professional development and career growth.
• Collaborative work environment where ideas and diverse perspectives are valued.
• Performance-based bonus structure and competitive salary.
• Health insurance and wellness programs.
• Inclusive workplace culture focused on diversity and support for all employees.