Senior CRM Systems Administrator - Remote

Overview

We are seeking a Senior CRM Systems Administrator with deep expertise in Salesforce and a solid grasp of CRM operations within the pharmaceutical or life sciences industry. This role is pivotal in optimizing CRM capabilities for commercial teams such as sales, medical affairs, and market access.

In Short

• Serve as the CRM systems expert, providing functional and process support to commercial teams.
• Manage Salesforce administration including user roles, flows, page layouts, dashboards, and sandbox environments.
• Identify and implement CRM improvements based on business needs, ensuring compliance with industry regulations.
• Support release management, conduct proactive system maintenance, and monitor user adoption.
• Train users, maintain documentation, manage data quality, and oversee platform communications and change rollout.
• Collaborate with technical teams to resolve break/fix issues and ensure smooth integration with other systems.

Requirements

• Deep expertise in Salesforce.
• Experience in CRM operations within the pharmaceutical or life sciences industry.
• Hands-on experience in system administration.
• Strong understanding of regulatory requirements.
• Enthusiasm for continuous improvement in user experience and data quality.

Benefits

• Opportunity to work with a global talent matching platform.
• Collaborative work environment.
• Potential for career growth within the company.
• Engagement with various stakeholders in the pharmaceutical sector.