Senior CMDB Systems Analyst - Remote

Overview

This position involves acting as a key link between business needs and technical solutions, ensuring that requirements are captured, analyzed, and translated into actionable outputs for development teams.

In Short

• Gather, validate, and analyze business and technology requirements.
• Translate user and business requirements into clear specifications.
• Create process models, diagrams, and documentation.
• Manage requirements throughout the project lifecycle.
• Coordinate and support User Acceptance Testing (UAT).
• Monitor IT services against established SLAs.
• Research and refine requirement-gathering practices.
• Maintain system protocols and prepare technical reports.
• Provide end-user support and training.
• Participate in the design and implementation of solutions.

Requirements

• Strong technical acumen and analytical skills.
• Experience in CMDB and IT service management.
• Ability to work in a collaborative, dynamic environment.
• Excellent communication skills.
• Experience with documentation and process modeling.

Benefits

• Opportunity to work remotely.
• Impactful role within the organization.
• Collaborative work environment.
• Professional development opportunities.