Remote Scaled Performance Manager

Overview

This position involves managing scaled performance strategies to enhance customer engagement and support clients in achieving their goals.

In Short

• Design and execute scaled outreach programs for customer lifecycle support.
• Create standardized performance communications, including email campaigns.
• Host webinars focused on performance insights and best practices.
• Translate customer inquiries into scalable resources.
• Collaborate with teams to align messaging with customer needs.

Requirements

• 4–7+ years in Customer Success or related roles.
• Experience with large customer bases and lifecycle campaigns.
• Strong written and verbal communication skills.
• Familiarity with SaaS platforms and CRM systems.
• Detail-oriented with project management skills.

Benefits

• Competitive salary and health benefits for full-time employees.
• 401k matching and subsidies for internet or cell phone.
• Generous PTO days for diverse cultural holidays.
• Half Day Summer Fridays!
• Commitment to diversity, equity, and inclusion.