Program Manager - Email & Lifecycle Marketing - Remote

Overview

This role offers an exciting opportunity to lead and shape email, SMS, push, and in-app marketing programs for multiple clients. You will serve as the primary point of contact, developing strategic roadmaps, content calendars, and program initiatives that drive engagement, retention, and growth.

In Short

• Act as the primary client contact, building strong relationships and ensuring satisfaction, retention, and renewal.
• Develop, optimize, and maintain strategic program plans, roadmaps, and content calendars aligned with client goals.
• Collaborate with internal teams to initiate and deliver program requirements across email, SMS, push, and in-app messaging channels.
• Analyze campaign performance data, provide actionable insights, and adjust strategies to maximize impact.
• Document client brand guidelines, processes, and deliverables to ensure consistency and quality.
• Identify upsell opportunities, mitigate churn risks, and promote client advocacy through case studies, interviews, and referrals.

Requirements

• Experience in email and lifecycle marketing.
• Strong analytical skills to interpret data and optimize campaigns.
• Excellent communication and relationship-building skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in marketing automation tools.
• Creative problem-solving abilities.

Benefits

• Opportunity to work with diverse clients across industries.
• Flexible working environment.
• Professional development opportunities.
• Collaborative team culture.
• Impactful role influencing client satisfaction and program success.