Program Analyst - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Analyst in the United States.

This role offers the opportunity to provide critical support for enterprise-level dashboards and case management systems, ensuring seamless functionality and user satisfaction. You will be responsible for triaging, resolving, and escalating issues while maintaining strong communication with stakeholders across multiple teams. This position allows you to apply your technical expertise in Tableau and IT systems, contribute to process improvements, and participate in project implementations. The role involves remote work flexibility, occasional shift schedules, and interaction with users across different departments. You will play a pivotal part in maintaining operational efficiency and enabling end-users to leverage technology effectively. Ideal candidates are customer-focused, detail-oriented, and thrive in a collaborative, fast-paced environment.

In Short

• Provide Tier 1 help desk support for Tableau-based dashboards and case management systems.
• Assist users with system access and troubleshooting.
• Log support requests accurately into the ticketing system.
• Collaborate with cross-functional teams to resolve technical issues.
• Implement projects and work plans as directed.
• Support onboarding of new users into databases.
• Adapt to shift schedules, including weekends and holidays.

Requirements

• Experience in providing technical support.
• Proficiency in Tableau and IT systems.
• Strong communication skills.
• Detail-oriented and customer-focused.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Remote work flexibility.
• Opportunity to work on enterprise-level projects.
• Engagement with cross-functional teams.