Program Analyst Principal - Remote

Overview

This position is for a Program Analyst Principal, providing high-quality technical support for a critical software application utilized by various teams, ensuring smooth operations and effective problem resolution.

In Short

• Provide Level 1 and 2 problem analysis and resolution.
• Assist in providing direct technical support for software products.
• Coordinate resolution of technical issues with vendor support.
• Provide on-site and after-hours customer support.
• Develop and test new software functionality.
• Create and maintain reports from the software application.
• Generate technical documentation.

Requirements

• Bachelor's degree or equivalent experience in Engineering or Computer Science.
• 8+ years of related experience.
• Strong collaboration and office administration skills.
• Excellent MS-Excel skills.
• 1+ years of customer support experience is a plus.
• Familiarity with project management concepts.
• Strong written and oral communication skills.

Benefits

• Flexible work hours and ability to work from any location.
• Variety of medical, dental, and vision plan options.
• 401(k) plan with company match.
• Generous paid time off policies.
• Paid Family Leave program.
• Disability benefits and life insurance.
• Regular review of benefits for competitiveness.